The rules for using DueFollow, in plain language.

By creating an account or using DueFollow in any way, you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the service.

These Terms form the entire agreement between you and the operator of this service regarding your use of it. They apply to all users — freelancers, small businesses, and anyone else who signs up.

DueFollow is a tool for sending polite, automated payment reminders to people who owe you money. You provide the invoice data, the customer contact details, and the payment link; we take care of drafting and sending the follow-ups on the schedule you choose.

The service is provided "as is" — we work hard to keep it reliable, but we do not guarantee 100% uptime or that every reminder email will reach its recipient (deliverability is never fully in any service's control). We will communicate planned downtime in advance wherever possible.

You must provide accurate information when you sign up and keep it up to date. Each account is for one person or business entity; sharing credentials with multiple people is not permitted.

You are responsible for maintaining the confidentiality of your password and for all activity that occurs under your account. If you suspect unauthorised access, notify us immediately at the contact address below.

We reserve the right to suspend or terminate accounts that provide false information, breach these Terms, or are used in a way that harms other users or the integrity of the service.

DueFollow offers a free Starter tier and a paid Pro plan. Subscription fees are billed in advance on a monthly or annual basis, depending on the plan you select.

Payments are processed by a third-party provider. We do not store your full card details. If a payment fails, we will send you a notice and give you a grace period to update your payment method before downgrading your account.

We do not offer refunds for partial billing periods unless required by applicable law. If you cancel, your access to paid features continues until the end of the period you have already paid for.

You may not use the service to send unsolicited commercial messages (spam). Every reminder must be sent to a real person or business that genuinely owes you money for goods or services you have already provided.

You may not use the service to harass, threaten, or intimidate anyone. A polite follow-up on a legitimate invoice is what the service is for — escalating to abusive or threatening language is not permitted and will result in account suspension.

You may not attempt to reverse-engineer, scrape at scale, overload, or otherwise interfere with the service. You may not use the service to violate any applicable law, including data protection laws in your jurisdiction.

All content you enter into DueFollow — your customer names, invoice amounts, email copy, and templates — remains your property. You grant us a limited licence to store and process it solely in order to provide the service.

The software, brand, design, and underlying technology of DueFollow are owned by the service operator. Nothing in these Terms transfers any intellectual property rights to you beyond the limited right to use the service as described here.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DUEFOLLOW IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the service will be uninterrupted, error-free, or free of viruses or other harmful components. No advice or information obtained from us or through the service creates any warranty not expressly stated in these Terms.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY.

Our total liability to you for any claim arising from or relating to your use of DueFollow shall not exceed the greater of (a) the total amount you paid us in the twelve months preceding the claim, or (b) $100 USD.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions, our liability will be limited to the greatest extent permitted by law.

These Terms are governed by the laws of the jurisdiction in which the service operator is established, without regard to its conflict-of-law provisions.

If you have a dispute with us, please contact us first — most issues can be resolved quickly by email. If we cannot resolve the dispute informally within 30 days, both parties agree to submit to the exclusive jurisdiction of the courts in the applicable jurisdiction.

We may update these Terms from time to time. For material changes — a new restriction, a new liability provision, a change to billing terms — we will send a notice to your registered email address at least 30 days before the change takes effect.

Minor changes (spelling corrections, clarifications that do not alter your rights or obligations) will be made with a quiet date stamp at the bottom of this page. Continued use of the service after a change takes effect constitutes acceptance of the new Terms.

These Terms were last updated on 2026-08-13.